Q & A: Importance of a Performance Review

Q & A: Importance of a Performance Review

Question:  Why is it important to do a performance review after the contractor’s work is complete?


Answer: It can be tempting to skip the contractor performance review – after all, the work is complete. What can you gain from prolonging your involvement? But this step is critical for both the contractor and your company. Here’s why:

Improve Your Contractor Management Processes

Reviewing the project after completion allows you to take a good look at the entire scope of the project. In addition, you can look at successes and improvements. Soliciting feedback from your contractor is a good idea, too.

Improve Inefficiencies

You might discover, for instance, that your prequalification process was tedious and should be better streamlined. Or, you realize that you need to develop a more robust system for communicating with your contractors.

Looking back on a project lets you clarify inefficiencies or unnecessary speed bumps in your contractor management program. 

Helps the Contractor Improve

Most contractors want to provide the best service possible, but they can only do so if they receive constructive feedback. Having an open and honest review session after the project is complete allows you to build on your relationship with the contractor and provides direction for potential future collaborations.

It can also be helpful for others who are considering hiring the contractor, as many companies consult previous performance reviews when making their hiring decisions.

Benefits the Entire Company

If you think performance reviews only benefit the few individuals involved with the project, think again. From scheduling and setting expectations to regulatory issues, these all affect the company. Lessons learned from the performance review can be applied to other projects, saving the company time, money, and resources.

Don’t Skip the Review

Post-project reviews are often informal, and it’s okay if you want to use a standardized evaluation form to ensure you don’t miss any critical details. But the point here is: please don’t skip the step altogether. It’s one of the best ways to evaluate your processes and ensure that things go better the next time.


Have a question? We’d love to hear from you. SEND US YOUR QUESTION!
No Comments

Post A Comment